Effective January 2022
Technicate Solutions Inc. (“us”, “we”, or “our”) operates the website https://www.technicate.com and all associated applications or services referenced therein (collectively, the “Technicate Service”), including all associated communications with end-users, clients, customers and potential clients or customers, whether through the Technicate Service or through related outreach efforts we conduct.
We use collected data to improve our Technicate Service and the services we provide. By using the Technicate Service or providing information to us through any other medium, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using the Technicate Service or communicating with us, we may ask you to provide us with certain personally identifiable information that may be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information on how the Technicate Service is accessed and used (“Usage Data”). Usage Data may include information such as end-user computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Technicate Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are small data files that may include anonymous unique identifiers. Cookies are sent to your browser from a website and stored on your device. We may also use tracking technologies such as beacons, tags, and scripts to collect and track information and to improve and analyze the Technicate Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Technicate Service.
Examples of Cookies we may use:
- Session Cookies. For general operation of our site and associated services
- Preference Cookies. To remember your preferences and various settings, where applicable
- Security Cookies. For security purposes.
Use of Data
We may use collected data for various purposes, including the following:
- To provide and maintain the Technicate Service and associated services
- To notify you about changes to the Technicate Service
- To allow you to participate in interactive features of the Technicate Service if you so choose
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Technicate Service or our services
- To monitor the usage of the Technicate Service and our services
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Disclosure of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Technicate
- To prevent or investigate possible wrongdoing in connection with the Technicate Service
- To protect the personal safety of users of the Technicate Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Technicate Service Providers
We may employ third parties to facilitate the Technicate Service (“Technicate Service Providers”), to provide the Technicate Service on our behalf, to perform service-related or outreach services or to assist us in analyzing how the Technicate Service is used. These third parties may have access to your Personal Data to perform these tasks on our behalf and maintain their own privacy policies for data security and compliance.
We may use third-party Technicate Service Providers, such as Google Analytics, to monitor and analyze the use of our Technicate Service. Please note:
- Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Technicate Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
- For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Technicate Services
GDPR and CCPA
Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), provide users with rights related to their personal information. Consistent with those laws, we give you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you.
You may change or correct your account information through your account settings. You may also remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name, or request to permanently close your account and delete your personal information. Depending on your location, you may also benefit from a number of rights with respect to your information. While some of these rights apply generally, certain rights apply in limited cases.
Right to Access & Portability: You can access certain personal information associated with your account by visiting your account settings. You can also request a copy of your personal information in an easily accessible format and information explaining how that information is used.
Right to Correction: You have the right to request that we rectify inaccurate information about you. By visiting your account settings, you can correct and change certain personal information associated with your account.
Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, and integrity of our Services.
Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using specific features provided to enable you to withdraw consent, like an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you can revoke your consent to the sharing of that information through the settings on your mobile device. This is without prejudice to your right to generally permanently close your account and delete your personal information.
The California Consumer Privacy Act (CCPA) provides California residents with the following additional rights:
Right to Know: California residents may request disclosure of the specific pieces and/or categories of personal information that we have collected about them, the categories of sources for that personal information, the business or commercial purposes for collecting the information, the categories of personal information that we have disclosed, and the categories of third parties with which the information was shared.
Right to Opt-Out: To the extent that we “sell” personal information (as that term is defined under the CCPA), California residents are entitled to opt-out of the “sale” of data at any time by contacting us with such a request.
If you would like to manage, change, limit, or delete your personal information, you can do so via your account settings. Alternatively, you can exercise any of the rights above by contacting us by submitting a message through our contact forms. Once you contact us to exercise any of your rights, we will confirm receipt of your request.
Limiting use of, or deleting, your personal information may impact features and uses that rely on that information. However, we will not discriminate against you for exercising any of your rights, including providing you with a different level or quality of services, or charging you different prices or rates for services. If you need further assistance, you can contact us through one of the support channels made available through the Services. We will respond to your request within a reasonable timeframe.
Please note that we may verify your identity before we are able to process any of the requests described in this Section, and in our discretion, deny your request if we are unable to verify your identity. As a part of this process, government or other identification may be required. You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requestor’s valid government issued identification, and the authorized agent’s valid government issued identification, and we may verify the authenticity of the request directly with you.
The Technicate Service does not purposefully address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may from time to time let you know via email and/or a prominent notice on the Technicate Service of updated policies prior to the change becoming effective, and will generally always update the “effective date” at the top of each such policy.
Technicate Solutions Inc.
2999 Gold Canal Drive
Rancho Cordova, CA 96570